Frequently Asked Questions


Browsing and Selecting Items
After you have found an item you would like to purchase via online shopping, you simply add it to your online shopping cart by clicking on the 'add to cart' button (you must be logged in for this). The button will then change to give you the option to 'checkout now' which, if you click it, will take you to your online shopping cart. Alternatively you can keep browsing the online shopping store. You can add as many items to the cart as you wish.

Once you are ready to make your purchases, you can click on the 'checkout now' button if available or click on the trolley icon in the login bar and you will be directed to your online shopping basket.

You have a few options in the online shopping basket:
- You can 'Empty Cart' if you have added the item in error (note: this will empty your entire basket. To remove one item only, simply click on the red X next to the item you wish to remove).
- You can 'Continue Shopping' which will take you back to the online store.
- You can 'Checkout Now' and purchase your selected items.

Checking Out
Once you have clicked on 'Checkout Now' you will be asked for your personal information to ensure we can contact you and have the correct shipping address. After this you will be presented with the payment options (at this time we only accept bank transfer and credit cards by phone so this will be automatically selected) and you may also add a comment about your order that you may wish us to know. Lastly, you will be presented with a summary to confirm all the details of your order.

Payment
You will receive an e-mail after checkout detailing your order and requesting payment.

Delivery
After we have received payment, you will receive an e-mail from us confirming receipt and shipping of your purchased items.

Happy Shopping!

The Shimmers Loyalty Club is one small way for Shimmers to say 'Thank You' for your loyalty and purchases over time.
Terms and Conditions:
When your total purchases reach $1000 in value, you will receive a $100 discount off your next purchase!
There is no time limit/expiry date and all of your purchases count towards the $1000 limit (except sale items).
This membership is for your personal purchases only.
NB: You will be automatically enrolled in Shimmers loyalty club when you register online!

When you click on 'Register' you will be directed to our sign up page.

This sign up page will request information from you as follows:

First Name
Last Name
Username
E-mail
Password

Once you have completed this sign up form, you will be sent an e-mail confirming all your details.
You will be able to log in to the website immediately after sign up and begin shopping.

NB: Sign up will also enrol you in Shimmers Loyalty Club free of charge! 

Although you can browse our products and add them to your shopping cart, you are unable to buy online (checkout) these items if you are not logged in. If you have already signed up to our website, simply click on the Login prompt under the menu bar. Once you are logged in, you can access the checkout system and buy online.

If you have not already signed up to our website, choose the Register prompt under the menu bar.

We accept Visa, Mastercard and Bank Transfer as forms of payment.

Shipping will be $8.50 nationwide in New Zealand.
International shipping will be at a rate agreed between Shimmers Whangamata and the customer.
There is an additional courier fee for shipping to RD addresses.

On Completion of Your Order
Once you place your order, you will receive an email receipt verifying your purchase, providing an order reference number and confirming the shipping costs. You will then need to process your payment, noting the order reference number. We will e-mail you once we have confirmed payment receipt and shipped the goods to you.